- Shipping & Returns
Shipping & Returns
The Fabric Exchange Returns Policy
At The Fabric Exchange, we stand behind our products 100%. All items purchased at The Fabric Exchange carry a 30-day no questions asked money back guarantee. If you find there is a product you do not want, please contact us and we will assist you with the return of that merchandise. We encourage our customers to inspect the contents of the package(s) as soon as the order is delivered to ensure that you have plenty of time to take advantage of our 30-day money back guarantee. We will be unable to issue any type of refund after our 30-day guarantee has expired.
Upon receipt of your return, it takes us 10-15 business days to process your return and credit your account. The credit will be processed against your original form of payment. We will notify you via e-mail once your return has been processed.
All items must be returned in the original condition. If an item is not returned in the original condition a partial refund will be given. All returns must be paid for and shipped by the customer within 30 days unless it is our error, in which case a return shipping label will be provided. Please contact us to ensure that your return has been authorized. Please note that the original shipping charge is also non-refundable unless it is our error.
The Fabric Exchange Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
There is a 2-3 day handling period. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Phone support available Monday - Friday 9:30am - 4:30pm PT Call (800)536-2130